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Contact

How Can We Help?


Questions about grills, pizza ovens, freezers, or your order? Our team is ready to help you find the right answer.

Most messages answered within 24 business hours
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Choose Your Preferred Channel


Email

support@emberline.com
Replies within 24 hours

Phone

(add business number here)
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long will it take to receive my order?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means most orders arrive within 6 to 11 business days from the date you place your order. You will receive tracking information once your order ships.

Do you offer free shipping?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx based on your destination and package size, and every shipment includes tracking.

What is your return policy?

We want you to be happy with your purchase. If something is not right, please contact us within 30 days of delivery and we will work with you on a return or exchange. Items should be unused and in their original packaging for a smooth process.

Can I exchange an item for a different model?

Absolutely. If you would like to swap a grill, pizza oven, freezer, or ice maker for a different model, just reach out to our team. We will help coordinate the exchange and make sure you end up with the right fit for your outdoor space.

How do I choose the right grill or pizza oven for my space?

Consider the size of your patio or deck, how many people you typically cook for, and whether you prefer gas, charcoal, or wood-fired cooking. If you are unsure, send us a message with your setup details and we will recommend a few options that match your needs and budget.

What fuel types do your grills use?

We carry grills that run on propane, natural gas, charcoal, and wood pellets. Each product listing specifies the fuel type and any connection requirements. If you need help figuring out which fuel type works best for your setup, our team is happy to assist.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Fast Response

Every message gets a personal reply within one business day, not an automated response.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at checkout.

Built For Outdoors

Every grill, oven, and freezer we carry is designed to handle the elements on your patio or deck.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every package.

Owned and operated by PRB Enterprises LLC